One thing I've learned over the years, but cannot seem to explain to them, is one seldom puts out a fire by adding fuel to it. The desire of everyone, it seems, to have the 'last word' simply adds fuel. Human nature I guess.
As Chief Steward, employees would see me when they felt they'd been wronged. One thing they had in common was the desire that I immediately take action. Contract gave me 14 days after meeting with the employee, and I always used that time to determine the most productive avenue. The aggrieved employee never liked that, but it helped me have a pretty good record at winning.
I guess angry people are inclined not to think rationally, but it breaks my heart. They all talk to me. They need to talk, not yell, to each other, but they don't seem able to do so.
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