We Bring Good Things to Life

[SKIP KILPATRICK]

General Electric’s Repairman just left after replacing our broken glass stovetop.

I dropped a glass measuring cup on the stove top while I was putting it away in the cabinet. It hit hard and cracked the glass top.

I opened a repair request on GE’s website and scheduled a repair. The repairman came right before we went on vacation. His 1st visit he didn’t have the part. But he ordered the new one and we rescheduled his appointment.

He came this morning and within 20 minutes it was repaired.

No charge.

weE82CAE7E-CE11-4BCB-A84A-12897E071417.jpgF63DCA79-7417-498B-B652-AFA7E94F57E6.jpg



I love this double oven range and I am so happy to have it fully operational.

[Breakaway]

General Electric’s Repairman just left after replacing our broken glass stovetop.

I dropped a glass measuring cup on the stove top while I was putting it away in the cabinet. It hit hard and cracked the glass top.

I opened a repair request on GE’s website and scheduled a repair. The repairman came right before we went on vacation. His 1st visit he didn’t have the part. But he ordered the new one and we rescheduled his appointment.

He came this morning and within 20 minutes it was repaired.

No charge.

weE82CAE7E-CE11-4BCB-A84A-12897E071417.jpgF63DCA79-7417-498B-B652-AFA7E94F57E6.jpg



I love this double oven range and I am so happy to have it fully operational.

Glad you had a good result!

But, your story points out a problem I have with appliance repair services. You made a repair request, you told them the top cracked. They showed up without the part!

Now, in your case, what the hey ( I guess): It only cost you time twice, not money.

But if this was not a warranty repair, you would have paid for the first house call without the part. And then paid for a second house call--plus the parts and labor--for the second call.

I realize not every appliance problem is as simple and obvious as needs a new top because I cracked the existing one. But, certainly, there are common problems for certain appliances which are known and for which parts can be kept on hand. Main board in my GE dishwasher is a case in point: three times the board has gone bad. First two times, repair guy comes and says, " It's always the main board with these." Third time, I bought the board off of craigslist and fixed it myself.

Had the same experience with my Whirlpool dryer. " Oh, that sensor always goes. Its used in most of the dryers. "
Well, why don't you keep a few on hand?

GE refrigerator defrost drain heater wire....." Oh, they always go bad..."

JFC!

Rant over.

Kevin

[StevenBauer]

Dual oven, so fancy!

[CWSmith]

I dropped a glass measuring cup on the stove top while I was putting it away in the cabinet. It hit hard and cracked the glass top.

Good to know! We have one of those and I am amazed at how it withstands the temperature and weight of the pots. I didn't know they could break that easily. Thank you. I'm going to be more careful now.

[Nicholas Carey]

Never managed to break one of those, but there's a first time for everything (knock on wood)

Good to know! We have one of those and I am amazed at how it withstands the temperature and weight of the pots. I didn't know they could break that easily. Thank you. I'm going to be more careful now.

Most glass too ranges specifically say that they shouldn't be used for canning as the weight of the canner full of water, and the thermal differential can cause the glass stove top to crack.

[CWSmith]

Most glass too ranges specifically say that they shouldn't be used for canning as the weight of the canner full of water, and the thermal differential can cause the glass stove top to crack.

I've never canned on it, but I do make big pots of soup and boiled a large amount of dried pasta. I wonder if there is a difference?

[Yeadon]

I've lived with a glass top range before. I could never get it totally clean. I was always tempted to use a chisel.

[Boatbum]

I've lived with a glass top range before. I could never get it totally clean. I was always tempted to use a chisel.

The induction glass tops are much easier to clean and to keep clean

[Canoez]

Dual oven, so fancy!

Just got the single oven version of that GE range to replace our old one that had failed. Nice features.

[Joe (SoCal)]

I can't cook on electric / induction stoves. How do you flambé or deglaze ? Only gas for me. Although they do boil water fast.
Glad you got it fixed that crack would get OCD going.

[bluedog225]

Nice to get good service.

[Canoez]

I can't cook on electric / induction stoves. How do you flambé or deglaze ? Only gas for me. Although they do boil water fast.
Glad you got it fixed that crack would get OCD going.

You can do both. For flambe it is easy, just use one of those long lighters. Deglazing can be a little dicey - you have to have enough power to generate the heat you need on electric without dropping too fast.

[Nicholas Carey]

I've never canned on it, but I do make big pots of soup and boiled a large amount of dried pasta. I wonder if there is a difference?

Hot water canners are much larger than your average home stock pot — 5+ gallons/20+ quarts.

I've lived with a glass top range before. I could never get it totally clean. I was always tempted to use a chisel.

Razor blade scraper, followed by Ceramabryte.

I'll often hit with Formula 409 first to get rid of the grease. After the Ceramabrite, you might find some addition burned on grease that requires a little detail work with the scraper.

The induction glass tops are much easier to clean and to keep clean

Oh, my, yes. Since we upgraded to an induction range, cleaning mostly consists of Formula 409 followed by a wipe down with a damp,cloth to get rid of the soap.

I can't cook on electric / induction stoves. How do you flambé or deglaze ? Only gas for me. Although they do boil water fast.

Induction ranges are [can be] almost as good as a good gas range. Temperature control is nearly instantaneous. Flambé? A match or or lighter does fine. Deglazing? Just crank up the heat. Our induction range, at least, gets hotter/faster than a home gas range will do.

Induction does take some getting used to, because there's no visual feedback.

The biggest drawback is sautéing: a gas burner heats the entire pan - sides, too, via the hot air rising around it. Induction only heats the bottom of the pot. That requires some adjustment and getting used to. Or get a single burner portable butane cooker for when you need that.

On the plus side, nearly no hot spots in the pan with an induction burner.

[CWSmith]

Hot water canners are much larger than your average home stock pot — 5+ gallons/20+ quarts.

Good to know. Thanks.

[L.A Marche]

When the inner glass of our new range exploded we were told a technician would come out at our expense to assess who caused the issue, if we were found innocent another appointment would be made to fix the issue. Soonest appointment was a week away, second depended on part availability, possibly a month total. Screw that, went on line the part arrives from the other side of the country in two days, half hour with a screwdriver and done, for less cost then the assessment visit.