I recently purchased the 2 volume L. Francis Herreshoff biography by Roger C. Taylor from the WB store. When almost done reading the 2nd volume I found that several pages hadn't been bound properly. The pages weren't falling out but looked like they might eventually be a problem. After debating myself for a few days I decided to call and see what they'd say about it. I try to keep my books in nice condition and these are somewhat pricey so I figure they should start out perfect.
They couldn't have been nicer. Two days later I had a replacement copy and a pre-paid package to return the damaged copy. I just wanted to acknowledge the great service and say THANK YOU to the folks at Wooden Boat Store.

The books are a great read by the way!