When was the last time you ordered something and they said, oh, we'll just put a bill in the package and you can send a check after you try them out!!!!?
Background: I have an old Stanley 60½ block plane and marine ply really dulls it quickly. I gots the brilliant idea (after reading this suggestion at least 3 times the past few years) to get EXTRA irons so I didn't have to stop and sharpen them!!! D'oh, I'm really smart like that sometimes!!! Anyway, I break out the various tool catalogs to see what else I HAVE to have and lo and behold I find that the new block plane irons don't fit the old 60½. So I found Stanley online, downloaded the parts catalog and just to be sure, called customer service. She assured me the part I found would work and asked if I wanted her to send them. I expected to pay via CC when she told me they'd just put a bill in the package!!! So, needless to say, I'm a happy camper and I'll be even happier if the irons are exactly what I need! I know Stanley got a lot of bad press when they were considering moving to Bermuda, and some of their tools have dropped in quality, but when I get service like that, I tell somebody!