Wikipedia is your friend:
Originally Posted by David W Pratt
Chick-fil-A uses a model significantly different from other restaurant franchises, notably in retaining ownership of each restaurant. Chick-fil-A selects the restaurant location, builds it, and pays the rent, while retaining ownership. Whereas franchisees from competing chains need about $2 million to operate a franchise, Chick-fil-A franchisees need only a $5,000 initial investment to become an operator. The company gets 10,000-25,000 applications from potential franchise operators for 60-70 slots they open each year. Chick-fil-A gets a larger share of revenue from its franchises than other chains, but the formula works well for operators - franchisees make an average of $190,000 per year. In 2010 Chick-fil-A took the industry lead in average sales per restaurant, making an average of $2.7 million per restaurant in 2010 (McDonald's was second with $2.4 million per restaurant).
My admin assistant's daughter married a the son of a guy who operates a CFA franchise, and she's confirmed the wiki entry. Getting a CFA store is a big deal and they have very high expectations for their operators.
AFAIK, CFA doesn't discriminate who they serve. In my experience it's rather the opposite, they have a very service-oriented go-the-extra-mile-for-the-customer ethos in place at the stores. According to kids I've known who work there, they pay better than other fast food chains. In exchange they expect a very high standard of cheerfulness, work ethic, and customer service from their employees or else they won't work there very long.
Even though I don't happen to agree with Truett Cathy's viewpoint on homosexuality, there are a lot of other things he's done that I think are quite admirable. I'm telling people that my choice either to patronize or not to patronize a particular store is not a political act. There's enough politics going around, why insert it into everything we do?
As far as the mayor's pledges to block CFA, pox on them as well. It's just another example of venal politicians pandering to their bases. Glenn Greenwald had a tweet the other day aimed directly at Rahm and decrying the whole kerfuffle: "It's naive, but whenever there's a free speech controversy, I'm always surprised by the number of people who don't actually believe in it."