I ordered a new keyboard for my insprion 1150 on march 28th. They shipped it on march 29th. 2 days later it arrived as promised--at the wrong adddress. At the time I gave them my CC# I gave them the correct address. At some point it got tied to an old express service code which rerouted it to my ex-wife--who was the original purchaser of the computer.
I could see this happening by using the tracking number. I called to warn them this was happening. They assured me it not happening.
I followed it, stop by stop on the DHL website to the wrong location.
The next day, the day I was supposed to recieve the keyboard, It's sitting in a DHL facility in NH. There is no way for Dell to tell DHL to send it to my address in WI.
It will sit there for 14 days then be returned to Dell.
Dell has sent out a replacement part, but that will take 8 business days instead of the 2 business days for the original part purchase. Why, no one can explain. That's just the way it is.
And yes, that's a DHL plane in my avitar, I've probably been a participant in this.
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