Keith Wilson
05-10-2005, 08:44 AM
A small story about a company that at least once did things right:
In the process of indulging my luddite tendencies, I recently bought a Stanley #71-1/2 router plane on e-bay. This is sort of an odd tool, used for routing out grooves and the like (it's the type on the right, although mine isn't as shiny.) Stanley has been making them since 1885 with minor changes, although AFAIK they haven't made them in the US since the '70s. Mine was made between 1911 and 1924
http://www.supertool.com/StanleyBG/7112.jpg
The one I bought came with only one very badly damaged cutter. Stanley's web site (http://stores.stanleytools.com/) still lists parts for that plane, so I called them up (no online ordering yet) and ordered one of each blade. Three days later they arrived, brand new cutters for a tool manufactured over eighty years ago. They didn't even want a credit card number; a bill came with the parts! People often complain that Stanley’s hand tools aren’t nearly what they once were, but in this case they came through in truly admirable fashion.
In the process of indulging my luddite tendencies, I recently bought a Stanley #71-1/2 router plane on e-bay. This is sort of an odd tool, used for routing out grooves and the like (it's the type on the right, although mine isn't as shiny.) Stanley has been making them since 1885 with minor changes, although AFAIK they haven't made them in the US since the '70s. Mine was made between 1911 and 1924
http://www.supertool.com/StanleyBG/7112.jpg
The one I bought came with only one very badly damaged cutter. Stanley's web site (http://stores.stanleytools.com/) still lists parts for that plane, so I called them up (no online ordering yet) and ordered one of each blade. Three days later they arrived, brand new cutters for a tool manufactured over eighty years ago. They didn't even want a credit card number; a bill came with the parts! People often complain that Stanley’s hand tools aren’t nearly what they once were, but in this case they came through in truly admirable fashion.