View Full Version : Holiday inn playing their customers

06-13-2013, 09:11 AM
I am on a trip again in a location I have been at before.
i checked into the same holiday inn express as before but the price was much higher.
Last year 84 per night this trip 126 per night

i talked to the manager and she said
1. Last year I stayed for 3 weeks and got a discount (that's fair)
2. When you book online they charge you more but give you 1000 per night(not fair)

So they think business travelers will be OK with having a higher rate (that the company will pay) so they can get more points.

i had the manager remove the points and the rate is 99 per night

I think it is not moral to take advantage of your company for personal gain

06-13-2013, 12:45 PM
Hotel prices are fluid everywhere, and it's a competitive market, so prices change rapidly. I recently attended a wedding in Boston at the Copley Westin, an upscale hotel in downtown. The direct room price on the Westin website was $300/night.... via hotels.com, the same room was $230, and I'm sure if we spent another half hour searching, we could have gotten it even cheaper.

I have no problem with a Hotel charging anything they want for their rooms.

But I do think increasing the price and then giving people more points is wrong unless you are also paying the bill not your employer or your customer.

06-13-2013, 01:17 PM
Complain to congress. See if they care as much about you as they do about themselves.