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Bruce Taylor
09-02-2009, 07:25 AM
...on SWMBO's Macbook. :eek:

I did what I could (even reinstalled the OS) but the problem persists. So, I took it to the gleaming new Apple Temple in Ottawa; but, as an inexperienced novitiate, I was unaware that you can't just walk in with a broken Mac and leave it at the tech desk. First, you have to book an appointment with a "Genius."

So, this morning I'm off to ask the "Genius" to intercede with the Apple God (Malus, presumably) on my behalf.

brad9798
09-02-2009, 07:30 AM
Obviously you are mistaken, Bruce. Heck, I hear they don't even have a repair dept. Nothing ever goes wrong with them.

Anyway, good luck. :)

mmd
09-02-2009, 07:39 AM
Yes, obviously an IMB clone in Mac clothing...

Basir
09-02-2009, 07:51 AM
Old, but still funny: http://www.youtube.com/watch?v=cvXZVJXIyqM


David

Bruce Taylor
09-02-2009, 08:06 AM
Heck, I hear they don't even have a repair dept.

He's not a repairman...he's a "Genius."

Bruce Taylor
09-02-2009, 08:14 AM
Well, I'd better go. I was told to be present 5 minutes early (do I have to walk in backwards?).

mmd
09-02-2009, 08:15 AM
Remember to remove your shoes and cover your head...

brad9798
09-02-2009, 08:34 AM
Yes ... 'genius,' I forgot!! :)

Bruce Taylor
09-02-2009, 11:20 AM
I had to be interviewed by two solemn Greeters and sit on a special stool before I was allowed to see The Genius in person.

In the end, I found him a little disappointing. I was hoping he'd look something like this...

http://springcitychronicle.files.wordpress.com/2008/10/cage-talosian.jpg

...but he was just a guy with a special shirt.

The diagnosis, however, was pretty much as expected: Dead Logic Board, $1,300 repair. Toss it, and buy another.

Oh, well. We got 2 1/2 years out of it. It was a truly pleasant computer to use, when it wasn't crashing, and Maggie was fond of it. I expect I'll be sent me back to the Temple tomorrow, to ask Malus for permission to buy another one of His laptops (evidently, qualified supplicants receive a free iTouch with every purchase).

Michael s/v Sannyasin
09-02-2009, 11:35 AM
I always did like the way they animated the pulsing veins in that guys head...

Bruce Hooke
09-02-2009, 01:40 PM
The diagnosis, however, was pretty much as expected: Dead Logic Board, $1,300 repair. Toss it, and buy another.

That seems like a heck of a lot of money for one computer component! I assembled my desktop from parts (motherboard, case, memory, hard drive, etc.) and I don't think there was any part that cost more than $200.

Bruce Taylor
09-02-2009, 01:46 PM
And now, the autopsy.

Having salvaged all useful organs -- RAM, hard drive, battery packs, some nifty little fans -- I pulled out the motherboard to have a look.

This laptop has always run pretty hot, and I suspect that's what shortened its life. I've heard rumours that Macbook Pros of this vintage had too much thermal paste applied to the chips. Supposedly, if you glump the stuff on too thickly it becomes an insulator. How much is "too much"? How should I know? :D

http://i197.photobucket.com/albums/aa291/BDSTaylor/macautopsy2-1.jpg?t=1251916531

There were gobs of it over the copper heat shields, too.

OK, I learned nothing, but it was interesting to look inside.

Bruce Taylor
09-02-2009, 01:47 PM
That seems like a heck of a lot of money for one computer component! I assembled my desktop from parts (motherboard, case, memory, hard drive, etc.) and I don't think there was any part that cost more than $200.

Canadian $$, of course, but...yeah. :(

John of Phoenix
09-02-2009, 01:53 PM
I think the operative there is REPAIR, as in "parts and labo(u)r", rather than just "parts".
Plus, I'm sure you'd have to be some kind of special to fix a Mac if you have to be genius just to diagnose one.

Bruce Taylor
09-02-2009, 03:02 PM
I've just been looking at the specs on the new Macbooks...7 hour battery life!

Canoez
09-02-2009, 03:34 PM
I think the operative there is REPAIR, as in "parts and labo(u)r", rather than just "parts".
Plus, I'm sure you'd have to be some kind of special to fix a Mac if you have to be genius just to diagnose one.

I repaired SWMBO's laptop a few years ago. The repair involved the installation of a new hard drive and new optical drive on a Titanium Powerbook. It took me about 3 hours and I didn't even get into the motherboard or monitor. Twasn't easy, lemme tell ya, even with the good instructions available from www.ifixit.com (http://www.ifixit.com).

She now wants to gut her old machine and put it in a new case that she got. I'm thinking of telling her that it's time to upgrade. :o

reddog
09-02-2009, 03:40 PM
Bruce, could you try picking up a board on E-Bay and, gasp!!, fix it yerself? You may qualify for genius status.

Earl

P.I. Stazzer-Newt
09-02-2009, 03:55 PM
...

First, you have to book an appointment with a "Genius."

So, this morning I'm off to ask the "Genius" to intercede with the Apple God (Malus, presumably) on my behalf.

This is, in the words of the Old Lawyer - With Malus Aforethought...

Bruce Taylor
09-02-2009, 04:14 PM
Bruce, could you try picking up a board on E-Bay and, gasp!!, fix it yerself? You may qualify for genius status.

Earl

Used boards for this model are five hundred bucks and up, on ebay.

I may not be a genius, but I know when I'm licked. :D

A few years ago, I patched up a Toshiba laptop with components I bought on ebay. I spent a couple of hundred buck on it...and only got a couple of extra months out of it before it failed again.

John of Phoenix
09-02-2009, 04:22 PM
She now wants to gut her old machine and put it in a new case that she got.
Oh, I have that model too - Style Before Function. ;)

brad9798
09-02-2009, 09:30 PM
You can buy logic boards all day for less than $300 US!

Those guys are genius because they have their constituents fooled! :rolleyes:

Captain Intrepid
09-02-2009, 09:54 PM
You can buy logic boards all day for less than $300 US!

Those guys are genius because they have their constituents fooled! :rolleyes:

Some people spend more money on Macs as they feel they provide a better user experience, in much the same way as a wooden boat does over a fiber***** one.

Nanoose
09-02-2009, 10:06 PM
Oooooo!! Shopping? We're going shopping?!?? Mac shopping is even more fun than shoe shopping!!! I LOVE Mac shopping.....yippeeeeeeee!! :D

IF I had't bought this one last summer, I'd be getting one of the 13" MacBook pros out now, yessereebob.

But our Maggie does love her 17" pro.....bought it at the apple store on line, used, or reconditioned, or whatever they call em.

boylesboats
09-02-2009, 11:17 PM
sound like hard drive or motherboard is fried..
I lost my PC last year due to fried motherboard..
Heat is your hard drives #1 enemy
Motherboards just breakdown as it ages...

ripley699
09-02-2009, 11:55 PM
Blue screen of death on my P.C. last year was due to MALWARE ...those pricks ..If I can ever fnd anyone associated with malware they will never walk again

WX
09-03-2009, 01:45 AM
Linux.....though even Linux won't survive hardware failure...sadly.

Bruce Taylor
09-03-2009, 06:41 AM
I'd be getting one of the 13" MacBook pros out now, yessereebob.

I believe that's exactly what she's going to buy. She doesn't need much power...as far as I can see, she uses it mainly for playing GO and buying stuff at J. Crew.

Michael s/v Sannyasin
09-03-2009, 09:04 AM
My laptop crapped out on me recently. It has always run hot, and I accidentally had something blocking the fan intake for a bit. No blue screen of death, just winked out completely. This had happened once before, and that time, I just waited overnight and turned it back on the next day, no problemo. But this time, nothing... when I plug it in, I get no LED lights for charging or power at all.

I'm wondering if that's indicative of a short or burnt out component somewhere upstream from the logic board.

Bruce Taylor
09-03-2009, 09:07 AM
My laptop crapped out on me recently. It has always run hot, and I accidentally had something blocking the fan intake for a bit. No blue screen of death, just winked out completely. This had happened once before, and that time, I just waited overnight and turned it back on the next day, no problemo. But this time, nothing... when I plug it in, I get no LED lights for charging or power at all.

I'm wondering if that's indicative of a short or burnt out component somewhere upstream from the logic board.

Sounds like the power supply.

elf
09-03-2009, 09:10 AM
Some people spend more money on Macs as they feel they provide a better user experience, in much the same way as a wooden boat does over a fiber***** one.

And both of them is correct. Except that Macs need less care than even a fiberglass boat!

Of course, both still need thought...

Bruce Taylor
09-03-2009, 09:31 AM
Of course, both still need thought...

I'll remind Maggie to think the kind of thoughts that prevent laptops from repeatedly crashing, overheating and dying young. ;)

I have nothing but admiration for the design of the Macbook I just threw in the trash. However, it was never a particularly robust or reliable computer. This recent episode wasn't the first time we've had to have the machine repaired (although it was my first interview with The Genius).

http://i197.photobucket.com/albums/aa291/BDSTaylor/mactrash.jpg?t=1251988811

And yet, this morning I'm off to buy another one. :)

John of Phoenix
09-03-2009, 10:02 AM
Sad fate. Can the Genius Guys recycle any of the parts?

Bruce Taylor
09-03-2009, 10:09 AM
Sad fate. Can the Genius Guys recycle any of the parts?

I'll ask them.

I've already pulled the drives and RAM. Apart from that, The most valuable part is the one that failed ($800 at DVWarehouse, although I've seen them for as little as $500 on ebay).

Bruce Taylor
09-03-2009, 04:22 PM
Problem solved.

http://i197.photobucket.com/albums/aa291/BDSTaylor/NEWAPPLE.jpg?t=1252012889

John of Phoenix
09-03-2009, 04:36 PM
I can see the excitement in the body language. :D

Bruce Taylor
09-03-2009, 05:05 PM
I can see the excitement in the body language. :D

Their devotion is very great. Malus is pleased.

reddog
09-03-2009, 05:39 PM
Bruce, is that another Apple consumer standing in the background? Has he been initiated yet? Mayby another visit to the orchard is in order :D. $500 for a board, ouch!! I purchased a iMac off E-Bay a couple of months ago and am really liking it. Touch wood, it's working like a charm. Hope you have better luck with the new one.

Earl

Bruce Taylor
09-03-2009, 05:55 PM
Both hands poised hesitantly above the keyboard. There must be a better word than "excitement" to describe that body language.

To tell the truth, at that moment she was saying something sarcastic about the introductory movie she was being forced to watch. :D

Bruce Taylor
09-03-2009, 06:02 PM
Why didn't you sell it on eBay (declaring that the logic board was kaput) for parts?.

'Cause this stupid thing has already gobbled enough of my time. :p

brad9798
09-03-2009, 07:05 PM
That body language is akin to how I would sit if my computer just passed gas! :eek:

Harry Miller
09-03-2009, 07:47 PM
I think Ben wants one. Or is he hooked on DS?

Bruce Taylor
09-04-2009, 06:42 AM
I think Ben wants one. Or is he hooked on DS?

Ben just likes whatever is going on right now. :)

bob winter
09-04-2009, 06:56 AM
Bruce, just how hot did the laptop get? I have one that I leave in sleep mode all the time and it doesn't seem to get all that warm.

Bruce Taylor
09-04-2009, 07:12 AM
Bruce, just how hot did the laptop get?

Not hot enough to fry an egg, but too hot to hold comfortably on your lap. It was like that from the start. Many owners of Macbook Pros this age (~3 years) have complained about the same thing, but as far as I know Apple doesn't acknowledge it as a problem. Some claim the overheating is caused by the misapplication of thermal paste (hence my inconclusive "autopsy," above). I dunno. In any case, the new Macbook Pro (a more powerful machine running a much speedier processor & video chipset) runs pretty cool.

P.I. Stazzer-Newt
09-04-2009, 07:24 AM
....
The diagnosis, however, was pretty much as expected: Dead Logic Board, $1,300 repair. Toss it, and buy another.
......

Recent changes to the law mean that you cannot just chuck broken electronic bits in the bin - they have to be processed properly.

An entire new industry.

Apparently main logic boards sell for 250 - per cubic metre.


Sprog #2 won a wonderful summer holiday job as floating Geek-in-Chief for an electronic garbage disposal company.

The company removes unwanted "Stuff", charging the original owner for its proper disposal.

The "Stuff" is then triaged.
Sell as working -> Third world and old iron curtain countries.
Break for scrap > Specialist metal recovery
Weird Stuff > This is where the sprog comes in, and his job is to maximize the return, or reduce the losses.
So he's selling weird stuff on Ebay - complete video production suite - large CO2 laser - mechanical calculators ......

Bruce Taylor
09-04-2009, 07:29 AM
they have to be processed properly.

I'll take it to the drop off in Ottawa.

I might as well admit it...the trashcan picture was a setup, designed only to tease Mac cultists. :D I fished the thing out of the bag immediately afterwards, and it's now shedding cadmium and lead over the kitchen counter.

(Interesting peek at the recycling biz, btw)

TMny
09-04-2009, 11:34 AM
>when I plug it in, I get no LED lights for charging or power at all.

+1 ... prolly power supply board ....

Michael s/v Sannyasin
09-04-2009, 12:50 PM
thanks, that sounds hopeful. I took the plate off the back, the cpu and video chips 'look' OK, but not sure what I'll have to remove to find the power supply board. But, sounds like it might be fixable. I did smell the smell of burnt electronics after it winked out, so, something fried.

Speaking of overheating laptops, I didn't realize, until this happened, that a number of these Alienware laptops have been overheating to death (as well as some models from other manufacturers). Also, surprising, was that they have the audacity to suggest that it's a maintenance issue, and that at regular intervals, consumers are expected to disassemble them and re-apply the thermal paste on both sets of processors.

More googled results also pointed to a Microsoft update from the last six months that is causing an unusual amount of CPU activity, even when you're not doing anything on the computer, and that extra activity causes your computer to run hotter, because IT is busy doing something.

P.I. Stazzer-Newt
09-04-2009, 01:34 PM
(Interesting peek at the recycling biz, btw)

Peek at the current "Weird Stuff"
Powerball (http://cgi.ebay.co.uk/NSD-PowerBall-Power-Ball-Neon-Pro-Red-Amber-Gyro-7_W0QQitemZ270451989143QQcmdZViewItemQQptZUK_Sport ing_Goods_Exercise_Fitness_Fitness_Accessories_ET? hash=item3ef831da97&_trksid=p3286.c0.m14#ht_728wt_1010)

Signal Generator (http://cgi.ebay.co.uk/Altai-Audio-Frequency-Signal-Generator-TE-22D_W0QQitemZ270451875659QQcmdZViewItemQQptZUK_BOI _Electrical_Test_Measurement_)

960 monitors (http://cgi.ebay.co.uk/Container-of-960-mixed-White-CRT-monitors-tested-15-17_W0QQitemZ270450596544QQcmdZViewItemQQptZUK_WSJL _Wholesale_GL?hash=item3ef81c9ac0&_trksid=p3911.c0.m14#ht_500wt_1027)

Bruce Taylor
09-04-2009, 02:45 PM
I wonder where the monitors will end up?